Elevate Your Contact Center with Certified Professional Services and Innovative Solutions

Our
Services

CONTACT CENTERS

Our primary focus is the Contact Center sector, where we have consistently delivered successful implementations worldwide, leveraging proven methodologies and advanced technologies to ensure operational excellence and customer satisfaction.

consulting

We deliver consulting expertise focused on strategic definition, in-depth requirements discovery, and the precise development of Requests for Proposal (RFP), ensuring clarity, compliance, and alignment with organizational goals.

solutions
design

Our solutions design approach focuses on crafting optimal, scalable, and cost-effective architectures that fully align with customer requirements, ensuring technical feasibility, operational efficiency, and long-term business value.

implementation

Our implementation services include on-demand solution development, comprehensive infrastructure setup, and precise configuration, ensuring seamless integration, optimal performance, and adherence to industry standards.

project
management

Our project management services ensure effective planning, coordination, and oversight of third-party implementation teams, delivering projects on time, within scope, and aligned with organizational objectives and compliance standards.

software
integration

Our software integration services focus on seamlessly connecting contact center platforms with core corporate applications, ensuring interoperability, data consistency, and streamlined workflows to enhance operational efficiency and customer experience.

training

Our training services combine structured formal programs with practical on-the-job knowledge transfer, ensuring that teams acquire both theoretical understanding and hands-on expertise to maximize operational effectiveness and long-term proficiency.

customer
support

We provide comprehensive customer support services, guaranteeing first and second-level assistance to ensure rapid issue resolution, system stability, and continuous operational performance in line with service-level agreements.

Partners

The best partnerships for the best customers

Our Solutions

We present our solutions oriented towards customisation and integration with the most different types of contact center solutions.

Recording Indexer

Capture and manage your multimedia interactions secure archiving with a unified tool. Capture the past customer interactions from your legacy recording solutions, allowing for its decommissioning and avoiding costly maintenance contracts. Integrate all your disparate recording solutions into a unified interactions repository, leveraging a unified management interface for all your relevant customer interactions.

Video Engagement

Engage your customers with a more personalized touch using our video engagement tool. Allow your customers to express themselves by using the video channel to communicate with your business more efficiently. Video interactions are unified and integrated into your omnichannel contact center platform, leveraging the same unified agent desktops, monitoring, reporting, and analytics tools. Adapt the video settings to your corporate image while complying with any legal regulations.

Conversational Artificial Intelligence with Chat and Voice Bots

Serve your customers quickly and efficiently, improving customer satisfaction and reducing average wait times. Engage your agents whenever necessary and assist them with all the relevant information retrieved by our Virtual Assistants. Our Virtual Assistants use state of the art conversational Artificial Intelligence Tools and integrate tightly with your Contact Center platform, both at the self-service and agent-assisted stages of the conversations.

Survey & NPS

Collect NPS, measure satisfaction, and capture insights with a solution tightly integrated in your Contact Center Solution. Capture NPS and other feedback right after the customer interactions or whenever relevant. Deploy customized voice or text-based surveys in 10 mins or less using an easy-to-use survey design tool. Trigger surveys based on your business rules.