Genesys Integration
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Platform SDK
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Genesys SIP Endpoint
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SCI - Solution Control Interface
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CME - Configuration Manager
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Not Ready Reasons
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Log Files
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...
Inbound Voice
Outbound Voice
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Predictive, Progressive
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Preview, Proactive (Push Preview)
Toolbar
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Agents Status
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Outbound Campaigns
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Calls Control
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CTI (3rd party)
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SIP Endpoint (1st party)
Integrated Agent Scripting (ask-it!)
Automated Install and Upgrade
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Silent Install
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Live Update
Terminal Services Ready: Windows, Citrix
Fault Tolerance Features
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Error / Failures Recovery
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Automatic Resynchronization
High Scalability (Laboratory tests up to 2,000 agents)
Multi Language Interface (en-US, pt-BR & Localizable)