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Agent Desktop

XAD! is an agent desktop solution for contact centers, based on a infrastructure client - server that provides a user interface that enables integration with the scripting application, ask-it !
 

Genesys Integration

  • Platform SDK
  • Genesys SIP Endpoint
  • SCI - Solution Control Interface
  • CME - Configuration Manager
    • Not Ready Reasons
    • Log Files
    • ...


Inbound Voice


Outbound Voice

  • Predictive, Progressive
  • Preview, Proactive (Push Preview)


Toolbar

  • Agents Status
  • Outbound Campaigns
  • Calls Control
    • CTI (3rd party)
    • SIP Endpoint (1st party)


Integrated Agent Scripting (ask-it!)


Automated Install and Upgrade

  • Silent Install
  • Live Update


Terminal Services Ready: Windows, Citrix

  • Registry Independent


Fault Tolerance Features

  • Error / Failures Recovery
  • Automatic Resynchronization


High Scalability (Laboratory tests up to 2,000 agents)


Multi Language Interface (en-US, pt-BR & Localizable)
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consultoria e sistemas de informação, lda
Alameda António Sérgio, nº 7 - 1º A
2795 - 023 Linda-a-Velha - Portugal

phone: +351 213 714 675
fax: +351 213 714 674
email: [email protected]
 		 
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